How We Use Your Personal Information
We use the Order Information we collect primarily to process and complete your purchases made through our Site — including managing payment details, arranging shipping, and sending order confirmations. In addition, this information allows us to:
- Communicate with you regarding your order or inquiries;
- Review and monitor orders to detect potential risks or fraudulent activity;
- And, where your preferences permit, share information or promotional content related to our products and services.
We also use Device Information to help us identify potential security risks or fraud (for example, through your IP address) and to generally enhance and optimize our Site. This includes analyzing how visitors browse and interact with our website and measuring the performance of our marketing campaigns.
Your personal information is safeguarded by us with the highest standards of protection. When you make a purchase from our store, we collect necessary details such as your name, address, and email address as part of the sales process.
When you browse our website, we automatically obtain your computer’s Internet Protocol (IP) address to better understand your browser, device, and operating system.
Email Marketing (if applicable): With your consent, we may send you updates about our store, new products, and other relevant news.
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
Data Retention
We will retain your Order Information for our records unless and until you request that we delete it.
Changes
From time to time, we may revise this Privacy Policy to reflect updates in our practices, or for operational, legal, or regulatory reasons.
Consent
How do we obtain your consent?
When you provide personal information to complete a transaction, verify your payment method, place an order, arrange a delivery, or request a return, we assume your consent to collect and use your information for that specific purpose only.
If we request your information for additional purposes — such as marketing — we will either seek your explicit permission or give you an option to decline.
How can you withdraw your consent?
If you decide to withdraw your consent after opting in, you can do so at any time by contacting us at [email protected]. This will stop us from collecting, using, or disclosing your information going forward.
By entering your phone number at checkout, subscribing via our online form, or joining through a text keyword, you agree to receive automated and recurring promotional text messages (e.g., cart reminders) from HIOKCOU at the number provided.
You acknowledge that your consent is not a condition of any purchase. To unsubscribe, reply STOP to any of our messages or use the unsubscribe link included in our texts. Please note that alternative requests or wording will not be considered valid methods of opting out. Message and data rates may apply.
For assistance, reply HELP to our messages or contact us directly for further information.
Disclosure
We may disclose your personal information if required by law or if you breach our Terms of Service.
Third-Party Services
In general, third-party partners we work with will collect, use, and share your information only as needed to perform the services they provide to us.
However, certain providers — such as payment gateways and transaction processors — have their own privacy policies governing how they handle the information we supply for your purchase.
We recommend reviewing their privacy policies to understand how your data will be managed by them.
Be aware that some providers may operate in jurisdictions different from yours or ours. Therefore, if you engage in a transaction involving a third-party service provider, your information may become subject to the laws of that jurisdiction.
For instance, if you are located in Canada and your payment is processed through a U.S. provider, your data may be disclosed under U.S. legislation, including the Patriot Act.
Once you leave our website or are redirected to a third-party platform, this Privacy Policy and our Terms of Service no longer apply.
Links:
When you click external links on our site, they may direct you to other websites. We are not responsible for the privacy practices of those sites and encourage you to review their individual privacy statements.
