Customer Satisfaction & Returns Policy

At our company, ensuring the complete satisfaction of our customers is our top priority.

We take great pride in the exceptional quality of our products, maintained through strict quality control measures. To give you added confidence in your purchase, we offer a 30-day return policy on all orders, allowing you to shop with ease and enjoy a worry-free experience.

Return Eligibility

To qualify for a return, exchange, or refund within 30 days of receiving your order, items must meet one of the following conditions:

  • The product differs from its description or specifications.

  • The product arrived damaged due to manufacturing issues or during shipping.

If your situation does not fall under these conditions, please contact us immediately at [email protected] for assistance.

How to Initiate a Return

To start a return, please follow these steps:

Step 1: Email us at [email protected] with your order number, clear photos or a video of the items, and a detailed explanation of why you are returning them.

Step 2: Our customer service team will review your request and provide guidance on obtaining a free return shipping label.

Step 3: Once you receive the return label, print it, securely pack the items in their original condition, and ensure all labels remain attached.

Note: Items must be returned in their original condition with all original labels intact.

Refund or Exchange Process

For orders placed within the last 48 hours:

Step 1: Contact us at [email protected] with your order number and reason for requesting a refund or exchange.

Step 2: Our team will assist you in processing the refund or arranging the exchange.

Please note: Most items take 2–5 days to produce (additional time may apply for shoes or customized bags), plus 7–10 days for shipping.

For orders received beyond 48 hours:

Step 1: Email us at [email protected] with your order number, clear photos or a video of the items, and a detailed explanation for the refund or exchange request.

Step 2: Our customer service team will evaluate your request and assist you with the next steps.

Additional Information

All returns must be authorized by our Support Center. Please reach out immediately if you encounter any issues or have concerns.